| Methodology for Service Requests (SR) |
| Service Requests attempt to provide temporary solutions or quick fixes to production problems. |
| A representation of the process flow is shown here. The flow may vary from project to project: |
| |
 |
| |
| Typically a client calls our Help Desk with a problem. The Help Desk logs the problem and attempts to determine its severity. There are usually three (3) levels of severity: |
| The help desk is manned 24 hours a day, 7 days a week, and 365 days a year. Experienced problem solvers staff it. They have all of the information at their hands to contact the correct individual(s) to solve your problem. |
